Apple has responded to reports of cracked iPhone Duo inner displays, saying it is aware of an issue affecting a small number of units. The company advises users experiencing display problems to contact AppleCare for a replacement.
The response follows reports from owners who noticed damage near the fold and bright lines across the screen soon after receiving the device.
What Apple has said
In a statement given to 9to5Mac, Apple said the issue affects a small number of iPhone Duo devices and directed users with display problems to its support service. The company has not disclosed the number of affected units, a failure rate or specific production batches.
It has also not identified a technical cause in its statement. Isolated reports cannot establish how widespread the issue is.
Is AppleCare+ required?
According to 9to5Mac, customers do not need to have purchased AppleCare+ for replacement in connection with this specific issue. AppleCare refers to Apple’s support service, while AppleCare+ is its optional paid coverage plan.
For owners in Malaysia, contacting Apple Support is the practical first step if the inner display develops a problem. Describe the symptoms and ask about assessment, replacement eligibility, any charges and availability. The report does not establish Malaysia-specific turnaround times or terms, and the outcome depends on the device and Apple’s assessment.
The response concerns the acknowledged display issue; it should not be treated as a promise to replace every phone with accidental damage.
Cause remains unconfirmed
Earlier, repair specialist iFixit suggested that a central hinge support bar might press against the screen if it does not move far enough during folding. That remains a hypothesis, and Apple has not confirmed it as the cause. Read our earlier report on the iFixit analysis for the details.
